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Customer booking process for piercings, PMU, and other services

How customers can schedule appointments for piercings, PMU and other non-tattoo services

Updated this week

Booking non-tattoo services through Porter is fast and simple for your clients β€” no request form or back-and-forth required. These services are booked directly, meaning clients choose their date & time and pay their deposit all in one smooth flow.


🧷 How it works

On your shop's public booking page, clients will see a "Select a service" section at the top. Under this section, all bookable services (that you've listed online) will be shown, grouped by service category:

  • 🧷 Piercing

  • πŸ’„ PMU

  • 🧼 Other

What happens next depends on how you've configured the service β€” either as a Direct Booking or as Bookable by Requests.


πŸ“… Direct Booking Flow

If the service is set to Direct Bookings, clients go through a fast, straightforward flow:

  1. Select a service provider

  2. Choose a date & time

  3. Fill out the intake form (if configured for this service)

  4. Pay the deposit (if required)

That's it β€” they're booked and on the calendar. No approval needed.


πŸ“ Request-Based Booking Flow

If the service is set to Bookable by Requests, clients submit a request instead of booking directly. This follows the same flow as tattoo booking requests:

  1. Select a service provider (or choose "No Preference")

  2. Fill out the intake form β€” this is the form you've customized for this service, where you can ask for things like reference images, descriptions, or other details

  3. Submit the request

From there:

  • The request shows up in your Requests queue

  • You or the assigned provider review the request and either accept or decline it

  • If accepted, the client is notified and can then choose a date & time and pay the deposit

This flow is ideal for services that need a conversation before committing to a time β€” like custom PMU designs, large projects, or anything with variable pricing.


πŸ”˜ General Piercing Flow

If you’ve set up a general piercing service (instead of individual piercings), clients will also choose the piercing location/type they want during booking.

This makes it easy to keep your setup simple while still collecting the info you need.

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