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Team roles & permissions

Control what your team can see and do in Porter

When adding a new user to Porter, you can control what they can see and do in the system based on their role and permissions.


đŸ‘„ User Roles

From the Add User page, start by selecting the user’s role:

  • Artist: Bookable for tattoos; gets access to the mobile app to manage appointments and requests.

  • Piercer: For providers offering any non-tattoo services.

  • Shop Manager: Full access to manage the shop, view all calendars and financial reports. Can also be combined with the Artist role.

  • Shop Booker: Can schedule appointments for any provider but cannot access financials.


🔐 Permissions by Role

Artists & Piercers

  • Can issue refunds

  • Can view all customers (if disabled, they’ll only see their own clients)

Shop Managers & Shop Bookers

Includes all Artist/Piercer permissions, plus:

  • Add to all chats

  • General requests access

  • Can view reports

  • Can manage waivers

  • Can manage campaigns


Customize each user’s access level to match their responsibilities while keeping sensitive data secure.

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