Porter makes it easy to add new team members — and just as easy to remove them when needed. Whether you’re onboarding a new artist or updating your team, this guide walks through everything you need to know.
➕ How to Add a New User
Log in to app.getporter.io
Click your name in the top-right corner, then select Manage Team
Click “Add New” at the top of the page
Enter the following details:
Name, Email, and Phone Number
Display Name (what they go by — e.g. stage name or first name)
Time Zone
Booking Link
This must be unique across all artists on Porter
If you get an error when saving, try a more unique variation
Bio (optional — can also be added later by the artist)
Calendar Color (optional)
Payee & Role Setup
Next, configure:
Payout settings (shop receives funds, artist receives funds, or commission split)
View our guide here for more detailed information on how payout settings work
Role (Artist, Piercer, Shop Manager, or Shop Booker)
Permissions (customize based on their responsibilities)
View our guide here for more detailed information on how roles & permissions work in Porter
Weekly Hours (optional — but helpful for initial availability setup)
Invite & Onboarding
Once you click Add User, they’ll automatically receive an email invite with:
A link to download the Porter mobile app
Login instructions
A prompt to finish setting up their profile
You can also share:
This short onboarding video:
🎥 Watch Video Walkthrough
🗑️ How to Delete a User
From the Manage Team page, find the user
Click “View Employee”
Scroll down and click “Delete”
Confirm the deletion in the pop-up prompt
⚠️ Important: If they have future appointments scheduled, those appointments will be lost. Be sure to reschedule them with another artist before deleting if needed.
What Happens After Deleting a User
You’ll still have access to:
All past appointments and financial reports
All of their clients, visible from the shop account
Deleted users lose access to shop-level customer data
If they subscribe to Porter independently, they’ll retain access to their personal clients and booking link
Need help managing your team? Our support team is happy to help guide you through onboarding or off-boarding steps.