Porter automatically sends smart reminders to your clients so they don’t forget about their appointments — and so you don’t have to chase them down.
⏰ When Reminders Are Sent
By default, Porter sends two reminder messages for every confirmed appointment:
48 hours before the scheduled time (via SMS)
1 hour before the appointment starts (via SMS)
These reminders help reduce no-shows and give clients a chance to cancel or reschedule with enough notice if needed. You are not charged for these SMS messages, they are included in all Porter plans by default.
💬 What the Messages Say
To view the general language of these reminders:
Log in to app.getporter.io
Click your name in the top-right corner
Go to Manage Shop > Client Messages
❗ Appointment reminder texts cannot be customized.
That’s because Porter automatically tailors the message content based on what the client still needs to do. For example:
If their deposit hasn’t been paid, the reminder will include a payment link
If their waiver hasn’t been submitted, we’ll prompt them to complete it
If the appointment is still pending confirmation, we’ll nudge them accordingly
This ensures each client receives the most helpful, actionable message based on their status.
🔔 Artist Notification Settings
Artists can control their own reminder preferences inside the mobile app:
Open the Porter app
Go to Profile > Notifications
Choose how you’d like to receive appointment reminders:
Email
SMS
Push Notification
None
Porter’s automated reminders take the work off your plate and help keep clients accountable. Let me know when you’re ready to write the next article in the Client Messages section!