The Walk-in Queue helps your shop handle walk-in clients in an organized way. Clients can check themselves in, complete the waiver, and add their info to your queue — making it easier for your team to stay on top of who’s next.
How Clients Check In
Post a QR code or share a link for clients to “check in” as walk-ins.
Clients fill out a short form and complete their waiver.
Once submitted, they are automatically added to your queue.
⚡ Tip: The QR code Porter generates is generic and not styled. For something you can post at the front desk, copy your walk-in link and use a generator like Flowcode to create a branded, shop-ready QR code.
Managing the Queue
Once a walk-in is added, you’ll see them in your queue inside the Shop Manager App.
Each walk-in appears in the order they checked in.
Use the 3 dots on the right side of a queued walk-in to:
View the details the client submitted
Assign the walk-in to an artist
Checkout the appointment
Remove it from the queue
Removing a Walk-in
The Remove from Queue option helps you clean up old or incomplete entries.
When removing, you’ll be prompted to choose:
Completed → Marks the walk-in as completed for $0
Canceled → Archives the walk-in as canceled
Other → Archives the walk-in
👉 Use this before a big event to clear out any old or unmarked entries in your queue.
Queue Settings
You can customize how your queue works in Walk-in Queue Settings. Options include:
Collecting tattoo details (location, size, color, description)
Collecting client’s preferred artist(s)
Choosing when the waiver is completed (at check-in vs. after an artist is assigned)
Allowing artists to pull from the queue themselves
If you enable the last option, artists will see a queue icon on the calendar page of their mobile app. Tapping it lets them view all queued walk-ins and assign clients to themselves.
Artist View in the Mobile App
When allowed in settings:
Artists see a 3-person queue icon on the calendar page.
From here, they can:
View the current queue
Assign a client to themselves
✅ That’s it! With the Walk-in Queue, you can streamline how your shop handles walk-ins, keep things organized, and give clients a smoother check-in experience.