Guest profiles let a customer book for someone who shares their phone number without overwriting the existing customer's record. The guest profile is created by the customer when they submit a booking, and it then shows up for the artist and in your shop's database.
This comes in handy for situations like a parent booking for a child, or friends who share a phone number — so everyone gets their own record, even when the contact info is the same.
🔔 When a Guest Profile Is Triggered
When a customer submits their initial booking (for example, for a tattoo), a guest profile prompt appears if the name they enter doesn't match the customer account already on file for that phone number.
The customer handles this on their end, and the result then shows up for the artist and in your shop's database. When the prompt appears, the customer has two options:
Create a separate guest profile — use this when the new name belongs to a different person who shares the phone number.
Correct a typo — use this when the name simply needs to be fixed on the existing customer account.
✅ What Guest Profiles Are Good For
Guest profiles are designed for cases where more than one person shares a single phone number, such as:
Parents booking on behalf of their kids
Friends who share a phone number
🗂️ How Guest Profiles Affect the Main Record
Edits made to a guest profile stay with the guest profile. They don't change the main customer record, so the primary customer's information stays intact.
💡 Keep in mind: Waivers and files still attach to the main profile, not the guest profile.
🔍 Searching for Guest Profiles
Guest profiles aren't searchable by name yet. To find one, search using the name of the primary contact on the customer profile rather than the guest's name.
Guest profiles keep your database clean when life gets a little tangled — shared numbers, family bookings, and all. Everyone gets their own record, and the primary customer's info stays exactly as it should.