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How availability in Porter works

See below for an overview of how your availability in Porter is determined

Porter gives you full control over when and how clients can book appointments with you. Whether you're managing your own schedule or overseeing a team, availability in Porter is designed to be flexible, predictable, and easy to manage.

🧠 How Porter Calculates Your Availability

When a client views your calendar to book an appointment, Porter shows only the times you’re actually available — based on a combination of the following factors:

  1. Appointment Length
    When you accept or schedule an appointment, you’ll define how long the appointment will take. This sets the baseline for how much time needs to be available on your calendar.
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  2. Your Weekly Hours
    Porter checks your regular working schedule — set under Weekly Hours — and only shows appointment slots during your open hours.
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  3. Existing Appointments in Porter
    If you already have another appointment scheduled at a time, that slot is automatically blocked from being booked again.
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  4. Time Blocks
    You can manually block off time — for vacations, travel, personal days, etc. These blocks override your weekly hours to prevent client bookings during those windows.
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  5. Synced Calendar Events (Google/Outlook)
    When your calendar is synced, any events on your Google or Outlook calendar are treated as conflicts. Clients will not be able to book over those times, even if you're open in Porter.
    ➜ Learn more about calendar syncing →

If any of these factors conflict with the requested time, it won’t be shown to clients when they try to book.

🔄 Managing Availability

Here’s a quick summary of the tools you have for managing your availability:

By layering your weekly hours, calendar sync, booking rules, and time blocks, Porter ensures that your availability always reflects exactly when you want to work — and never when you don’t.

Let us know if you need help customizing your setup. We’re happy to help!

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