# Porter Help Center

> Help center for Porter

## Calendar Settings & Availability

- [Setup & edit your weekly hours](https://support.getporter.io/en/articles/11595095-setup-edit-your-weekly-hours.md): Weekly hours in Porter allow you to control the times each week that you're in the studio and available to be booked.
- [Add, edit, and delete time blocks](https://support.getporter.io/en/articles/11595115-add-edit-and-delete-time-blocks.md): Time blocks let you block off days or times within your regular weekly hours when you're unavailable for appointments. Time blocks can only be used to remove availability. They cannot be used to ad...
- [Setup guest spots](https://support.getporter.io/en/articles/11595116-setup-guest-spots.md): Manage bookings when you're working at a guest spot or traveling for a convention
- [Calendar syncing](https://support.getporter.io/en/articles/11595130-calendar-syncing.md): How to sync your google or outlook calendar to Porter
- [Control your booking settings](https://support.getporter.io/en/articles/11595154-control-your-booking-settings.md): Determine how clients can book appointments with you by customizing your booking settings.
- [Update the default artist booking settings](https://support.getporter.io/en/articles/11595174-update-the-default-artist-booking-settings.md): Configure default booking settings that apply to all artists in your shop.
- [Change your shop location](https://support.getporter.io/en/articles/11612997-change-your-shop-location.md): How to update your shop location in Porter
- [Setting specific appointment times in Porter](https://support.getporter.io/en/articles/12871589-setting-specific-appointment-times-in-porter.md): If you want to limit the exact time slots you're bookable for—like only offering 1PM and 6PM each day—this guide walks you through how to configure Porter so those are the only times shown to clients.

## Waivers & Consent Forms

- [How waivers work in Porter](https://support.getporter.io/en/articles/11595024-how-waivers-work-in-porter.md): An overview of how waivers work in Porter
- [Setting up liability waivers & consent forms](https://support.getporter.io/en/articles/11594977-setting-up-liability-waivers-consent-forms.md): Create, manage, and customize the client consent and liability forms for clients to sign.
- [Waivers for other services](https://support.getporter.io/en/articles/11594982-waivers-for-other-services.md): Create and assign multiple liability waivers and consent forms for different types of services -- such as piercings, PMU, and other services
- [Adding a waiver to an appointment](https://support.getporter.io/en/articles/11594946-adding-a-waiver-to-an-appointment.md): This guide will walk you through how to make sure a waiver is properly tied to an appointment.
- [View & download waivers and consent forms](https://support.getporter.io/en/articles/11594953-view-download-waivers-and-consent-forms.md): View, track, and complete liability waivers and consent forms tied to each appointment.
- [Complete your section of the waiver](https://support.getporter.io/en/articles/11594966-complete-your-section-of-the-waiver.md): When the "Service Provider Section" is enabled on your waiver, follow the process below to complete your section and finalize waivers
- [Adding files to a waiver or client profile](https://support.getporter.io/en/articles/11594961-adding-files-to-a-waiver-or-client-profile.md): If clients submit waivers with invalid ID uploads, follow this process to upload files to their client profile
- [Editing a Completed Liability Waiver](https://support.getporter.io/en/articles/12677285-editing-a-completed-liability-waiver.md): If a client has already completed a liability waiver and you need to make a change — whether to update incorrect information or fix an image issue — there are a couple of ways to handle it dependin...
- [Minor / Under 18 Waivers, Bookings and Compliance Rules](https://support.getporter.io/en/articles/13643232-minor-under-18-waivers-bookings-and-compliance-rules.md): Porter supports booking and managing appointments for clients under 18 \(minors\), including proper age enforcement, waiver handling, and required compliance steps \(birth certificate, parent/guardian...

## Client Messages

- [Post-appointment messages \(aftercare & review links\)](https://support.getporter.io/en/articles/11595197-post-appointment-messages-aftercare-review-links.md): Automated aftercare and review links sent to customers after appointments are checked out.
- [Appointment Reminders](https://support.getporter.io/en/articles/11595190-appointment-reminders.md): Porter automatically sends smart reminders to your clients so they don’t forget about their appointments.

## Manage Your Team

- [Adding and deleting users](https://support.getporter.io/en/articles/11595246-adding-and-deleting-users.md): Add, edit, and delete artists, service providers, and your shop managers to the Porter platform.
- [Team roles & permissions](https://support.getporter.io/en/articles/11595218-team-roles-permissions.md): Control what your team can see and do in Porter
- [Payout & commission settings](https://support.getporter.io/en/articles/11595206-payout-commission-settings.md): Customize how funds are distributed for appointments, deposits, and tips
- [Working at multiple locations](https://support.getporter.io/en/articles/15539058-working-at-multiple-locations.md): Add, remove, and switch between the studios you work at — and join an existing shop on Porter.

## Inventory Management & Retail Items

- [Add, edit, and delete retail items](https://support.getporter.io/en/articles/11595285-add-edit-and-delete-retail-items.md): Setup your item library in Porter

## Payments & Checkouts

- [How & why to checkout appointments in Porter](https://support.getporter.io/en/articles/11595388-how-why-to-checkout-appointments-in-porter.md): Quick guide on checking out appointments in Porter
- [Payment method options](https://support.getporter.io/en/articles/11595374-payment-method-options.md): What the different payment method options through Porter do
- [Order your Porter Payment Terminal](https://support.getporter.io/en/articles/11595368-order-your-porter-payment-terminal.md): How to order Porter POS hardware to use for checkouts
- [Using the Porter Payment Terminal](https://support.getporter.io/en/articles/11595364-using-the-porter-payment-terminal.md): How to use Porter's POS hardware to checkout clients
- [Sending checkout links](https://support.getporter.io/en/articles/11595353-sending-checkout-links.md): Quickly send checkout links to customers to pay for appointments or retail items.
- [Checking out retail items](https://support.getporter.io/en/articles/11595344-checking-out-retail-items.md): Add retail items to a checkout
- [Connecting your bank account](https://support.getporter.io/en/articles/11595330-connecting-your-bank-account.md): Connect your bank account via Stripe — the secure payment provider that powers Porter.
- [Transfers & payouts](https://support.getporter.io/en/articles/11595335-transfers-payouts.md): How payouts and payout timing works in Porter
- [Instant Payouts](https://support.getporter.io/en/articles/12634149-instant-payouts.md): Instant Payouts let you move your Porter balance to your bank or debit card immediately, instead of waiting a few days for standard transfers.
- [Set up sales tax collection](https://support.getporter.io/en/articles/11595282-set-up-sales-tax-collection.md): Collect sales tax on checkouts through Porter
- [Create & apply discount codes](https://support.getporter.io/en/articles/11595323-create-apply-discount-codes.md): Quickly create discounts in Porter that can be used for checkouts
- [Refund a payment](https://support.getporter.io/en/articles/11595309-refund-a-payment.md): How to issue a refund to a client
- [Viewing appointment transactions](https://support.getporter.io/en/articles/11595317-viewing-appointment-transactions.md): Quickly see all transactions associated with a clients appointment, and where the funds were sent to
- [Split payment methods](https://support.getporter.io/en/articles/11612993-split-payment-methods.md): How to split checkouts across multiple payment methods
- [Buy Now, Pay Later with Porter](https://support.getporter.io/en/articles/12064690-buy-now-pay-later-with-porter.md): How to offer Buy Now, Pay Later through Porter to your customers
- [Porter Capital \(business financing\)](https://support.getporter.io/en/articles/12634164-porter-capital-business-financing.md): Porter Capital gives your business access to fast, fixed-fee loans that are automatically repaid through your daily sales.
- [🎁 How to Set Up & Use Gift Cards in Porter](https://support.getporter.io/en/articles/13393733-how-to-set-up-use-gift-cards-in-porter.md): Whether you're running seasonal promotions or offering everyday flexibility to your customers, gift cards are a great way to increase revenue and keep clients coming back.
- [How to Update Your Legal Name in Stripe](https://support.getporter.io/en/articles/14050956-how-to-update-your-legal-name-in-stripe.md): If you're running into errors with payouts or verifying your account, it may be because the legal name on your Stripe account doesn't match your government-issued ID exactly
- [Multi-Service Checkout](https://support.getporter.io/en/articles/15507124-multi-service-checkout.md): Ring up multiple services and products in one transaction — even across providers

## Marketing

- [How to use the Porter Marketing Module](https://support.getporter.io/en/articles/11612860-how-to-use-the-porter-marketing-module.md): Quick guide on how you can send email & SMS campaigns through Porter to re-target your customers
- [Segment your customers for marketing campaigns](https://support.getporter.io/en/articles/11612783-segment-your-customers-for-marketing-campaigns.md): Segment your customers to send targeted email & SMS campaigns to your clients
- [Using the email template editor](https://support.getporter.io/en/articles/11610475-using-the-email-template-editor.md): How to use the marketing campaign email template editor through Porter
- [Using the SMS template editor](https://support.getporter.io/en/articles/11611252-using-the-sms-template-editor.md): Quickly create & send SMS campaigns through Porter's marketing module
- [SMS & email credits](https://support.getporter.io/en/articles/11612732-sms-email-credits.md): How the SMS & Email credit system works in Porter
- [Online reviews & reputation management](https://support.getporter.io/en/articles/12064833-online-reviews-reputation-management.md): Manage your Google, Yelp, and internal reviews through Porter
- [Send marketing emails from your own domain \(Custom Domains\)](https://support.getporter.io/en/articles/14991369-send-marketing-emails-from-your-own-domain-custom-domains.md): Use your own business email address as the sender for marketing campaigns — instead of Porter's default shared domain.

## Piercings, PMU, & Other Services

- [Setting up Piercing, PMU, and other services through Porter](https://support.getporter.io/en/articles/11612904-setting-up-piercing-pmu-and-other-services-through-porter.md): How to set up any non-tattoo services in Porter
- [Customer booking process for piercings, PMU, and other services](https://support.getporter.io/en/articles/11612938-customer-booking-process-for-piercings-pmu-and-other-services.md): How customers can schedule appointments for piercings, PMU and other non-tattoo services

## Reports

- [Payroll reporting](https://support.getporter.io/en/articles/11612970-payroll-reporting.md): Quickly run a report to square up with artists and run your payroll
- [Sales tax report](https://support.getporter.io/en/articles/11612959-sales-tax-report.md): Get a report of your sales tax over a specified time period
- [Accounting & reconciliation reports](https://support.getporter.io/en/articles/11612983-accounting-reconciliation-reports.md): How to reconcile your bank account with transactions in Porter

## Booking Requests

- [Booking Requests: How they work](https://support.getporter.io/en/articles/11614455-booking-requests-how-they-work.md): A detailed overview of how booking requests \(the core of the booking process in Porter\) works
- [Customize your booking form](https://support.getporter.io/en/articles/11614451-customize-your-booking-form.md): How to customize your intake form through Porter
- [Booking for guest spots](https://support.getporter.io/en/articles/11614217-booking-for-guest-spots.md): Fill your books for upcoming guest spots and conventions you're working
- [Accepting multi-session appointment requests](https://support.getporter.io/en/articles/11613718-accepting-multi-session-appointment-requests.md): How to accept multi-session appointment requests in Porter
- [General requests \(with any artist\)](https://support.getporter.io/en/articles/11614447-general-requests-with-any-artist.md): Let customers submit requests without a specific artist for your shop
- [Support for customers](https://support.getporter.io/en/articles/11628661-support-for-customers.md): Have questions about your tattoo booking, request, or appointment?
- [Flash tattoo bookings & catalogs](https://support.getporter.io/en/articles/13005299-flash-tattoo-bookings-catalogs.md): Porter’s Flashbook lets you upload your flash designs, organize them into a storefront, and control exactly how clients can book them — either by direct booking or booking requests.
- [Guest Profiles](https://support.getporter.io/en/articles/15507209-guest-profiles.md): Let a customer book for someone who shares their phone number — without overwriting an existing record

## Manage Appointments

- [Scheduling appointments & consultations](https://support.getporter.io/en/articles/11614738-scheduling-appointments-consultations.md): How to quickly schedule an appointment or consultation in Porter
- [Walk-ins, appointments, and consultations](https://support.getporter.io/en/articles/11614631-walk-ins-appointments-and-consultations.md): Differences between the three main schedule-able items in Porter
- [How to cancel an appointment \(and refund the deposit\)](https://support.getporter.io/en/articles/11614498-how-to-cancel-an-appointment-and-refund-the-deposit.md): Canceling an appointment and optionally refunding the deposit through Porter
- [Schedule a multi-session appointment](https://support.getporter.io/en/articles/11614613-schedule-a-multi-session-appointment.md): How to schedule a multi-session appointment in Porter
- [Update the length of an appointment](https://support.getporter.io/en/articles/11614673-update-the-length-of-an-appointment.md): How to update the appointment length of an already scheduled appointment
- [Rollover deposits](https://support.getporter.io/en/articles/11614575-rollover-deposits.md): How to roll deposits over to future client appointments
- [Mark deposit as paid](https://support.getporter.io/en/articles/11637227-mark-deposit-as-paid.md): How to mark a deposit as already paid in Porter
- [Using the Walk-In Queue](https://support.getporter.io/en/articles/12467119-using-the-walk-in-queue.md): The Walk-in Queue helps your shop handle walk-in clients in an organized way. Clients can check themselves in, complete the waiver, and add their info to your queue — making it easier for your team...
- [💻 How to Set Up & Run Virtual Consultations in Porter](https://support.getporter.io/en/articles/13393858-how-to-set-up-run-virtual-consultations-in-porter.md): Whether you’re traveling, working remotely, or just want to streamline your booking process, virtual consults are a great way to stay connected with your clients.
- [Choosing a location for an appointment](https://support.getporter.io/en/articles/15539138-choosing-a-location-for-an-appointment.md): Schedule, accept, and edit appointments across any of the studios you work at.